Question 1

What’s the difference between à la carte and a package?

Accepted Answer

À la carte is $50 for a completed inspection already on the site. That is all it buys — you cannot request machines that aren’t listed. A package gives you lot credits. Each credit can unlock a completed report, or request an inspection at an upcoming auction. Same credit, either use.

Question 2

What do I get with a package that I don’t get à la carte?

Accepted Answer

Credits you can spend two ways: request lots we haven’t inspected yet, or unlock finished reports on the site. À la carte is only the second option, at $50 each, with no request rights.

Question 3

Can I use package credits on completed reports?

Accepted Answer

Yes. One credit unlocks one finished report — the same as using a credit to request an inspection. You do not pay $50 on top of the credit.

Question 4

How quickly will I receive inspection reports?

Accepted Answer

Completed à la carte reports unlock immediately after purchase. Package requests are inspected in the days, and often the week, before auction day — not on the sale date itself. Send lots as early as you can so we can fit them in.

Question 5

When should I send lot requests?

Accepted Answer

As soon as you know the machines. The schedule shows auction day. We are typically at the yard in the days or week leading up to it. Last-minute requests are harder to guarantee; earlier notice helps us make time for your lots.

Question 6

What’s included in each report?

Accepted Answer

The same graded systems on every machine: engine appearance, sound, and blow-by; operation; hydraulics; undercarriage; pins & bushings; wheels/tires when they apply; and cosmetics/appearance — each on a 1–10 scale, plus photos and video when we captured it.

Question 7

Which auctions do you cover?

Accepted Answer

Most major heavy-equipment auctions east of the Mississippi — including Ritchie Bros, IronPlanet, McGrew Equipment Auction, Kurtz Trading Auction, Jeff Martin Auction, Rebel Auction, Alex Lyon & Son, and Yoder & Frey. Proxibid and EquipmentFacts are online bidding platforms, not auction houses; if you found the lot there, we inspect it at the physical yard. Check the schedule. Package customers can also request yards that are not on the public list.

Question 8

Do you inspect machines at Ritchie Bros auctions?

Accepted Answer

Yes. We inspect equipment at Ritchie Bros yards before auction day. Buy a completed report à la carte if that machine is already on our site, or use a package credit to request lots at an upcoming Ritchie Bros sale.

Question 9

What about Proxibid, EquipmentFacts, McGrew, Kurtz, or Rebel Auction?

Accepted Answer

McGrew, Kurtz Trading, Rebel, Jeff Martin, Alex Lyon & Son, and Yoder & Frey are auction houses — we inspect at those yards. Proxibid and EquipmentFacts are online bidding platforms, not auction houses. If you found the lot there, tell us the auction house and the lot numbers. We inspect at the yard, not from listing photos.

Question 10

Can I cancel anytime?

Accepted Answer

Yes. Packages are month-to-month lot credits. Cancel from your account whenever you want.

Questions we get every week.